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HANDUP

Handup is an app that design a way to help people get involved in local community service.Because these days, there are many platform such as Facebook group or website which is difficult to access and the information is separate. Handup is design to include all of information that volunteer need to know and they can join the events easily.

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Project Duration : 28 May - 5 June 2022

Responsibilities : User research, wireframing, prototyping, Design

Who is our users?

Volunteers:

Individuals looking to contribute their time and skills to various community service activities. This can include people of all ages, backgrounds, and skill sets who are interested in making a positive impact.

Event Organizers:

Individuals or groups who are responsible for planning and coordinating community service events. This could be representatives from nonprofit organizations, community groups, or even individuals looking to organize grassroots initiatives.

Community Members:

People who are interested in staying informed about local community service opportunities, even if they may not be actively volunteering. This group might include residents, community leaders, and those who want to support or stay connected with local initiatives.

Students and Educational Institutions:

Students often have community service requirements for academic or extracurricular purposes. Educational institutions, such as schools and colleges, may use the app to organize and track student involvement in community service.

Corporate and Group Volunteers:

Companies or organizations that encourage employee volunteerism may use the app to find and coordinate group volunteering opportunities. This can foster team-building and corporate social responsibility.

Nonprofit Organizations:

Representatives from nonprofit organizations who want to promote their events and recruit volunteers. The app can serve as a platform for these organizations to connect with a broader audience.

Local Government:

Government entities or local agencies interested in promoting civic engagement and community service. The app could be a tool for disseminating information about government-led initiatives and community projects.

Service-Learning Programs:

Institutions with service-learning programs, such as universities, where students integrate community service with academic study. The app could facilitate the tracking of service hours and the discovery of relevant opportunities.

Challenge Moment

User Adoption:

Challenge: Getting users to adopt and regularly use the app can be a hurdle. People might be accustomed to their current methods of finding volunteer opportunities.
Consideration: Implement a user-friendly interface, offer incentives for early adopters, and engage in targeted marketing campaigns to raise awareness about the app.

Content Accuracy and Currency:

Challenge: Ensuring that the information about community service events is accurate and up-to-date can be challenging, as event details may change.
Consideration: Establish a system for event organizers to regularly update information. Implement user reviews and feedback mechanisms to catch outdated information.

Engaging Event Organizers:

Challenge: Convincing event organizers to use the platform and regularly update event details can be a challenge.
Consideration: Offer tools and features that make event organization easier, provide analytics to organizers, and actively seek feedback to improve the platform for their needs.

Privacy and Security Concerns:

Challenge: Users may have concerns about the privacy and security of their data, especially if personal information is collected during the registration process.
Consideration: Clearly communicate your privacy policy, implement robust security measures, and allow users to control the visibility of their information.

Accessibility:

Challenge: Ensuring that the app is accessible to individuals with disabilities can be a challenge if not considered from the beginning.
Consideration: Design the app with accessibility in mind, following established guidelines, and conduct accessibility testing to identify and address potential issues.

Funding and Sustainability:

Challenge: Maintaining and updating the app requires ongoing resources. Finding sustainable funding sources can be a challenge.
Consideration: Explore partnerships with local organizations, seek grants, or consider a freemium model where certain advanced features are available through subscription.

Community Engagement:

Challenge: Encouraging ongoing community engagement beyond just volunteering can be difficult.
Consideration: Implement features that encourage users to share their experiences, stories, and achievements. Foster a sense of community within the app.

Technical Challenges:

Challenge: Dealing with technical issues such as app crashes, bugs, and server outages.
Consideration: Regularly update the app to fix bugs, conduct thorough testing, and have a responsive support system in place to address technical issues promptly.

Diverse User Base:

Challenge: Catering to the diverse needs and preferences of different user groups, including volunteers, organizers, and community members.
Consideration: Conduct user research to understand the needs of each user group and prioritize features accordingly. Regularly gather feedback to make continuous improvements.

Persona?

Saranya "Sara" Khumkliang:

Background:
Age: 28
Occupation: Graphic Designer
Location: Bangkok, Thailand
Motivations:
Sara is passionate about giving back to her community.
She enjoys using her creative skills for a good cause.
Wants to connect with like-minded individuals and make a positive impact.
Challenges:
Limited time due to a demanding job.
Prefers short-term or weekend volunteer opportunities.
Finds it challenging to discover local events that align with her skills and availability.
Goals with Handup:
Easily find and sign up for creative community projects.
Connect with fellow volunteers who share her interests.
Receive timely notifications about upcoming events.

Arun "Ari" Tanawat:

Background:
Age: 21
Occupation: College Student
Location: Chiang Mai, Thailand
Motivations:
Ari is required to complete community service hours for his university's service-learning program.
Wants to explore different types of volunteer work to broaden his perspective.
Values opportunities that allow him to interact with diverse groups of people.
Challenges:
Limited transportation options.
Needs flexibility in volunteering hours to accommodate his class schedule.
Is new to the city and unsure about where to find local volunteer opportunities.
Goals with Handup:
Discover a variety of community service options in Chiang Mai.
Easily track and log his volunteer hours for academic purposes.
Connect with local organizations and other students participating in community service.

Design Time

What did I Learn?

#App Features:

Identified essential features for Handup, such as event listings, user profiles, notifications, and communication tools to enhance the user experience.

#User Groups:

Recognized the diverse user groups, including volunteers, event organizers, community members, students, corporate volunteers, nonprofit organizations, and local government, and understood the importance of tailoring the app to meet their specific needs.

#Challenges:

Explored potential challenges in user adoption, content accuracy, engaging event organizers, privacy and security concerns, accessibility, funding and sustainability, community engagement, technical challenges, diverse user base, and competition.

#Personas:

Created fictional personas, Sara and Ari, to represent different user profiles with distinct motivations, challenges, and goals. This exercise helps in understanding user needs and tailoring the app accordingly.

#Considerations:

Emphasized the importance of user research, feedback collection, regular updates, marketing strategies, and collaboration with local organizations to address challenges and improve the overall success of the Handup app.