RASIKA

Design application for resident who live in Rasika property project which give convenient to them. Residents can pay bill, get updated information, give comments and report to the manager of the property.

More Detail...

Project Duration : 11 Sep - 15 Oct 2023

Responsibilities : wireframing, prototype, web design and mobile design

Who is our users?

Residents:

Individuals or families living within the Rasika property project who use the application to access various features and services.

Manager:

Manager of the property who take care resident and coordinate to the responsibility people to manage all issues

Challenge Moment

Security and Privacy:

Ensuring the security and privacy of resident data, especially since the app may involve financial transactions (bill payments) and personal information.

User Onboarding:
Designing an onboarding process that is easy to understand for residents, especially those who may not be tech-savvy.

Feedback Management:
Effectively managing and responding to resident feedback, comments, and maintenance requests in a timely manner.

Community Engagement:
Fostering active community engagement within the app and ensuring that residents feel motivated to participate in discussions and events.

User Education:
Educating residents on the features and benefits of the application, especially for those who may be less familiar with technology.

Accessibility:
Ensuring that the application is accessible to residents with disabilities.

Maintaining Regular Updates:
Keeping the application updated with new features, bug fixes, and improvements based on user feedback.

Persona?

Maya, the Busy Professional

Demographics:
Age: 32
Occupation: Marketing Manager
Family: Married with two children
Tech Savvy: Moderately tech-savvy
Needs and Goals:
Maya values convenience and time efficiency due to her busy work schedule.
She wants an easy way to pay her property bills online without having to go through a complicated process.
Timely updates on property-related information and events are important to her.
Maya appreciates a user-friendly app that allows her to quickly report any maintenance issues or provide feedback on community matters.
While interested in community engagement, she may have limited time for active participation in events.
How the Application Addresses Their Needs:
Maya's dashboard highlights a quick bill payment option, personalized updates on property news, and a streamlined process for reporting issues.
The app sends push notifications for urgent updates and allows Maya to set her communication preferences.
Events and community engagement features are accessible, but the app respects Maya's time constraints by providing concise information.

Raj, the Retired Resident

Demographics:
Age: 68
Occupation: Retired
Family: Widowed, lives alone
Tech Savvy: Comfortable with basic technology
Needs and Goals:
Raj values simplicity and clear communication in technology.
He wants a straightforward and user-friendly app to pay his property bills online.
Regular updates on property news and events help him stay connected with the community.
Raj appreciates an app that allows him to easily report any maintenance issues without the need for complex procedures.
While not highly active online, he values an app that provides essential information without overwhelming him.
How the Application Addresses Their Needs:
Raj's dashboard features a prominently displayed bill payment option with clear instructions.
The app sends Raj regular email updates summarizing property news and events, providing a familiar communication channel.
Reporting maintenance issues is simplified, and Raj receives prompt acknowledgments for his submissions.
The app provides tooltips and an easily accessible help section for Raj's occasional queries.

Design Time!!!

at the first draft, I design 3 types to see which one that clients and stakeholders agree that easy to use and match with their identity.

What did I Learn?

#User-Centric Design:
Understanding and empathizing with the diverse needs and preferences of different user groups, such as busy professionals and retired residents, is crucial for creating a user-centric application.

#Tailoring Features to User Needs:
Recognizing that users like Maya, the busy professional, prioritize convenience, while users like Raj, the retired resident, value simplicity and clear communication. Tailoring features to meet these specific needs enhances user satisfaction.

#Importance of Convenience:
Maya's persona emphasizes the importance of convenience and time efficiency for busy professionals. Designing features like quick bill payment options aligns with the needs of users who value convenience.

#Clear Communication:
Raj's persona highlights the significance of clear and familiar communication channels for users who may not be highly tech-savvy. Providing regular email updates and a simplified reporting process aligns with this preference.

#Balancing Community Engagement:
Understanding that while both personas value community engagement, the level of active participation may vary. Balancing features to accommodate users with different levels of engagement fosters inclusivity. preference.

#Simplicity and Familiarity:
Simplicity and familiarity are key factors, especially for users like Raj. Designing an application with straightforward interfaces, clear instructions, and familiar communication channels contributes to user comfort.

#Personalization and Flexibility:
Personalizing the user experience by offering features like personalized dashboards, communication preferences, and adjustable settings accommodates the diverse preferences and needs of different users.

#Feedback and Continuous Improvement:Recognizing the importance of user feedback and the need for continuous improvement. Features such as reporting issues and providing feedback channels allow users to actively contribute to the enhancement of the application.

RASIKA

Design application for resident who live in Rasika property project which give convenient to them. Residents can pay bill, get updated information, give comments and report to the manager of the property.

More Detail...

Project Duration : 11 Sep - 15 Oct 2023

Responsibilities : wireframing, prototype, web design and mobile design

Who is our users?

Residents:

Manager:

Challenge Moment

Security and Privacy:

Ensuring the security and privacy of resident data, especially since the app may involve financial transactions (bill payments) and personal information.

User Onboarding: Designing an onboarding process that is easy to understand for residents, especially those who may not be tech-savvy.

Feedback Management: Effectively managing and responding to resident feedback, comments, and maintenance requests in a timely manner.

Community Engagement: Fostering active community engagement within the app and ensuring that residents feel motivated to participate in discussions and events.

User Education: Educating residents on the features and benefits of the application, especially for those who may be less familiar with technology.

Accessibility: Ensuring that the application is accessible to residents with disabilities.

Maintaining Regular Updates: Keeping the application updated with new features, bug fixes, and improvements based on user feedback.

Persona?

Design Time!!!

at the first draft, I design 3 types to see which one that clients and stakeholders agree that easy to use and match with their identity.

What did I Learn?

#User-Centric Design: Understanding and empathizing with the diverse needs and preferences of different user groups, such as busy professionals and retired residents, is crucial for creating a user-centric application.

#Tailoring Features to User Needs: Recognizing that users like Maya, the busy professional, prioritize convenience, while users like Raj, the retired resident, value simplicity and clear communication. Tailoring features to meet these specific needs enhances user satisfaction.

#Importance of Convenience: Maya's persona emphasizes the importance of convenience and time efficiency for busy professionals. Designing features like quick bill payment options aligns with the needs of users who value convenience.

#Clear Communication: Raj's persona highlights the significance of clear and familiar communication channels for users who may not be highly tech-savvy. Providing regular email updates and a simplified reporting process aligns with this preference.

#Balancing Community Engagement: Understanding that while both personas value community engagement, the level of active participation may vary. Balancing features to accommodate users with different levels of engagement fosters inclusivity. preference.

#Simplicity and Familiarity: Simplicity and familiarity are key factors, especially for users like Raj. Designing an application with straightforward interfaces, clear instructions, and familiar communication channels contributes to user comfort.

#Personalization and Flexibility: Personalizing the user experience by offering features like personalized dashboards, communication preferences, and adjustable settings accommodates the diverse preferences and needs of different users.

#Feedback and Continuous Improvement:Recognizing the importance of user feedback and the need for continuous improvement. Features such as reporting issues and providing feedback channels allow users to actively contribute to the enhancement of the application.

User Onboarding:
Designing an onboarding process that is easy to understand for residents, especially those who may not be tech-savvy.

Feedback Management:
Effectively managing and responding to resident feedback, comments, and maintenance requests in a timely manner.

Community Engagement:
Fostering active community engagement within the app and ensuring that residents feel motivated to participate in discussions and events.

User Education:
Educating residents on the features and benefits of the application, especially for those who may be less familiar with technology.

Accessibility:
Ensuring that the application is accessible to residents with disabilities.

Maintaining Regular Updates:
Keeping the application updated with new features, bug fixes, and improvements based on user feedback.

#User-Centric Design:
Understanding and empathizing with the diverse needs and preferences of different user groups, such as busy professionals and retired residents, is crucial for creating a user-centric application.

#Tailoring Features to User Needs:
Recognizing that users like Maya, the busy professional, prioritize convenience, while users like Raj, the retired resident, value simplicity and clear communication. Tailoring features to meet these specific needs enhances user satisfaction.

#Importance of Convenience:
Maya's persona emphasizes the importance of convenience and time efficiency for busy professionals. Designing features like quick bill payment options aligns with the needs of users who value convenience.

#Clear Communication:
Raj's persona highlights the significance of clear and familiar communication channels for users who may not be highly tech-savvy. Providing regular email updates and a simplified reporting process aligns with this preference.

#Balancing Community Engagement:
Understanding that while both personas value community engagement, the level of active participation may vary. Balancing features to accommodate users with different levels of engagement fosters inclusivity. preference.

#Simplicity and Familiarity:
Simplicity and familiarity are key factors, especially for users like Raj. Designing an application with straightforward interfaces, clear instructions, and familiar communication channels contributes to user comfort.

#Personalization and Flexibility:
Personalizing the user experience by offering features like personalized dashboards, communication preferences, and adjustable settings accommodates the diverse preferences and needs of different users.